The requirements on dispatch operators in Ireland were last set in 2015, prior to the increase in popularity of app-based providers. As a result, all dispatch operators in Ireland are subject to the same regulatory requirements, regardless of how they connect with passengers (in person, phone or app) or how many drivers choose to work with them: some dispatch operators having a small number of local drivers and others having thousands nationwide.
To ensure the regulatory framework remains suitable for passenger needs and the sustainability of an evolving SPSV marketplace with technological changes, the NTA is now seeking views on the role of dispatch operators in Ireland and how they should be regulated.
The first stage in this process is to hear the views of passengers and interested stakeholders through this Call for Inputs. In the document below, the NTA has set out a number of sample questions for respondents to provide feedback across a range of relevant topics such as customer experience, accessibility, safety and competition and costs. The NTA will consider all responses received and expects to follow up this Call for Inputs with a consultation on dispatch operator regulations later in 2026.
Call For Inputs Period
Submissions for the Call for Inputs are open until 5pm on 17 April.
Documents